1. Appointments & Booking
- All spa treatments require prior booking and confirmation.
- Walkins are welcome but subject to therapist and room availability.
- A valid phone number or email address is required at the time of booking.
- Guests are advised to arrive at least 15 minutes before their scheduled appointment.
2. Cancellations & Rescheduling
- Cancellations or changes must be made at least 6 hours prior to the appointment.
- Cancellations made less than 6 hours before the appointment may attract a 50% charge.
- A 100% charge will apply for noshows or lastminute cancellations (within 1 hour of treatment time).
3. Payments & Pricing
- All prices are listed in Naira and are subject to change without prior notice.
- Payments can be made via cash, card, or approved digital payment platforms.
- Prepayment may be required during peak periods or for group bookings.
4. Gift Cards & Vouchers
- Gift cards are nonrefundable and must be presented at the time of service.
- They cannot be redeemed for cash and are valid only until the specified expiry date.
5. Health & Safety
- Guests with medical conditions (including pregnancy, allergies, skin conditions, or chronic illnesses) must inform the spa team before treatment.
- The spa reserves the right to decline service if a treatment is deemed unsafe for the guest.
- The environment is strictly nonsmoking.
6. Personal Belongings
- Lockers are provided for convenience, but guests are responsible for their personal items.
- The Wheatbaker Spa is not liable for lost or damaged items.
7. Code of Conduct
- Guests are expected to behave respectfully toward staff and other clients.
- Any inappropriate behavior may result in immediate termination of treatment without refund.
8. Use of Facilities
- Use of spa facilities (sauna, relaxation lounges, etc.) is limited to guests with confirmed treatments unless otherwise stated.
9. Children & Minors
- Children under 16 years are not permitted in the spa treatment areas.
- Minors aged 16–18 may receive select treatments with parental consent.
10. Privacy & Confidentiality
- All guest information is handled with strict confidentiality.
- The spa may contact guests for confirmations, promotions, or followups unless opted out.
11. Refund Policy
- Refunds are not issued for completed services.
- Products purchased can only be returned if unopened and within 7 days, with proof of purchase.
12. Right to Refuse Service
- The Wheatbaker Spa reserves the right to refuse service to any guest who appears intoxicated, behaves improperly, or poses a health risk.
13. Liability Disclaimer
- Treatments are carried out with the utmost care; however, results may vary.
- The spa is not responsible for adverse reactions if guests fail to disclose medical conditions or allergies.
Note:
For questions or clarifications regarding these Terms and Conditions, kindly contact our spa reception.
Thank you for choosing The Wheatbaker Spa.
