1. Information We Collect
We may collect the following categories of personal information:
1.1 Personal Identification Information
- Full name
- Phone number
- Email address
- Date of birth
1.2 Booking & Service Information
- Appointment history
- Treatment preferences
- Special requests
1.3 Health & Wellness Information
- Relevant medical conditions
- Allergies or sensitivities
- Pregnancy status (if necessary for treatment safety)
1.4 Payment Information
- Payment method details (processed securely through third-party providers)
- Billing records
1.5 Additional Information
- CCTV footage for safety and security
- Feedback or reviews shared with us
- Digital information when using our website (IP address, device type, etc.)
2. How We Use Your Information
We use personal information for the following purposes:
- To process bookings and deliver spa treatments
- To personalize guest experience and recommend suitable services
- To ensure guest safety during treatments
- To handle payments and invoicing
- To communicate appointment reminders or confirmations
- To manage membership programs, loyalty offers, or promotions
- To improve our services based on guest feedback
- For security and fraud prevention
3. Legal Basis for Processing
We process personal data based on:
- Guest consent
- Performance of a contract (e.g., fulfilling a booked treatment)
- Legal obligations
- Legitimate interests, such as improving service quality and ensuring safety
4. Sharing of Information
Your information may be shared only under the following circumstances:
- With authorized staff members involved in your treatment or booking
- With payment processors for secure payment handling
- With regulatory authorities when required by law
We do not sell or rent personal information to third parties.
5. Data Storage & Security
We implement industry-standard security measures to protect personal data from unauthorized access, loss, or misuse.
Your information is stored securely and only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
6. CCTV & Security Monitoring
CCTV cameras may operate in shared spaces for:
- Guest and staff safety
- Facility security
- Incident investigation
CCTV footage is stored for a limited period and accessed only by authorized personnel.
7. Marketing Communications
With your consent, we may contact you about spa promotions, special offers, or new services. You may opt out at any time by:
- Clicking the “unsubscribe” link (if email-based) or
- Contacting the spa reception directly
8. Your Rights
Depending on local regulations, guests may have the right to:
- Access their personal information
- Request correction of inaccurate data
- Request deletion of their information
- Withdraw consent for marketing communications
- Restrict or object to certain data processing activities
Requests can be submitted at the spa reception or via our official contact channels.
9. Cookies & Website Usage
If you use our website, we may collect certain digital information through cookies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
You can adjust cookie settings in your browser at any time.
10. Third-Party Links
Our website or communications may contain links to third-party platforms. We are not responsible for the privacy practices or content of these external sites.
11. Updates to This Policy
We may update this Privacy Policy periodically. The most current version will always be available at the spa reception or on our website.
12. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, please contact:
The Wheatbaker Spa Reception
+2347049179826
spa@thewheatbakerlagos.com
4 Onitolo Road, Ikoyi Lagos.
Thank you for trusting The Wheatbaker Spa with your personal information.
